Send iMali - terrible product

I sent iMali to someone on Saturday 30/01/2016 and for the second time (first time end of last year) the person cannot access the money. He follows the instructions and doesn't get an sms with the pin. He went to Nedbank on both occasions and they cannot assist him?? It's a Nedbank offering??<br> <br> I phoned Nedbank, they insist I did the transaction twice. It sends me a pin every time I do this payment to confirm, TWICE. I think I would know if I did it twice. <br> <br> The worst is that they cannot assist with reversal, they cannot confirm whether the money has been withdrawn, only a faulty message saying I did it twice. Almost like shifting the blame. Now I have to wait, hope and pray the money shows up in my account after 7 days. No assistance to me whatsoever. <br> <br> This is terrible service and a terrible offering. STAY AWAY. Until they fix the bugs and make it user friendly, I recommend you rather use FNB - they have two options for cardless money withdrawal. And it works...