Send-iMali SMS Notification Disaster

<p>I made 2 iMali payments, one yesterday on 1/7/2016 and this morning, 2/7/2016. Neither people have received their sms notifications and therefore are unable to draw their money. I spent a half and hour on the phone waiting to get through to Customer Service. I was informed that there has been a problem with iMali notifications and it is being corrected. It is month end and people need their money, so what do I tell these people who have now come back to me and are unable to draw their money? Oops my bank stuffed up. The least Nedbank could have done is send out notifications of the problem or blocked the iMali service until it has been resolved. The onus is now on me to make payment to these people as they need their money and I have no way of stopping them from drawing the money when they finally receive their sms's.</p>