Send-imali ****

my wife sent me the send-imali on 28 of September 2021 when i went to the ATM i couldn't withdraw the money if keep on saying wrong voucher number, last week my wife went to the branch and she was told the money is there ,i just need to call 0800.. to redeem my money i called then the consultant told me she will investigate and come back to me of which she never did , today i spoke to Karabo who was very friendly and polite , he then transferred me to someone else who also told me that my wife must call in herself , when she called in she was told the money was sent to my Discovery account since when do send-imali being transferred to someone personal account? i really unhappy about the service of Nedbank and this send-imali **** and it not the first time .please tell your manager to call me ***