Send imali - Nedbank cannot assist

Dear Nedbank,

I, in my personal capacity, transacted via send imali and mistakenly swopped two digits around in the cellphone reference. When calling your contact centre, I was informed, that no one can assist me. They cannot even redirect the sms that went to the wrong cellphone number to my cellphone, so that the correct person can receive the funds.

I find this utterly unacceptable. With today’s technology, it’s inexcusable that you are unable to assist me, on a transaction I initiated.

Nedbank, you need to up your game in this area.