Send iMali is not a good product

Friend send me money via send emali Friday 27 March 2015 at 10:32 am. I got the sms to confirm.SMS has no amount and no instructions to follow..then at about 17:00. Dialed *120*001#...<br> Option 3 and the option 2 the I get \there are no available transactions"...call the number on the SMS...Nedbank customer call centre.. no option for sendiMali....<br> Goes through agents know nothing about product..he tells me tgat since no one informed him about the error in the system the should be a complaint I should try again....<br> Okay I try calling again no assistance.agents no trained on product. Next day go to branch Castle walk.. and was told by consultants there that the product not running on the banks system"