Send Imali failure

Am totally "Disgusted" by Nedbank's service! I did a transaction of "Send imali" Firstly the pin expired before the 24hr benchmark. I called and complained to the bank and was told a case would be opened for further investigation. I get an SMS stating that the money was withdrawn. I was told a footage can be shown of that particular ATM and the person that withdrawn the money, but will have to go to the police and open up a case. Like really am YOUR Client Nedbank!! So the money is withdrawn and you can not assist me with the equipments that you have! IM YOUR CLIENT and you cannot pull out proof to assist me! I must be inconvenienced with a Bank that is not helpful to their clients. So anyone can miss handle my funds while am banking with you and it sounds like at your Own risk factor! Where are precautions to assure my safety with you guys- none. It might be a small amount but its more of the principle and trust. You have broken my trust completely. Am livid with this appalling service rely, very disappointed and definitely taking my services away!!!