Send Imali

Nedbank has done it again. every fricken month I have to query some money that disappears from my account or unnecessary charges I know nothing about. the staff there will forever remain useless, countless times I have queries regarding send imali.

I sent my mom money on the 31st of Dec 2019To withdraw at the Atm, the Send imali sms she received from Nedbank did not HAVE an OT Pin number to use, she went to their ATMs and she was requested to dial *120*001# to get a new pin and she was charged R 10 for the pin meaning now out of the money she received she was short by R 10. mind you they hVe already charged R 10 from my account when I Initially sent it to her.

when we queried it we were told "it's impossible" there is no such thing, they went on to say that there might be a mistake and we needed to go to a branch. I went to the one in Eastgate and a query was logged. During my interaction with the lady she suggested that my mom request for a new pin again to withdraw the remainder of the money I sent to her but once again nedbank charged R 10 again to retrieve the pin. as we speak I am R50 short coz of this nonsense of a bank. my mom needed that money that day so bad it was frustrating. I'm really not even shocked anymore.

This bank takes the Cup damn. days later I still haven't received feedback, phone numbers taken and queries logged and I am still here.

I ask of them to return my money all of it! so I can close this useless bank and move to a better one, it's only beginning of the year I don't need this again.