Send-iMali: a useless system.

I sent Send-iMali to my other number on Sunday 17 March 2019, to this day I did not receive an sms with OTP. I spent more than R80 on airtime trying to call nedbank but the service I received was disappointing as almost all the consultants are projecting the banks incompetence to me. I need that money for school fees, my studentt can't go to school because I did not pay. While I have the money but it's being held hostage nedbank as they can't reverse the money that their failing system can't get through to me. I had to subject myself to begging on Sunday and ended up sending money to strangers to get something for my son. Now that money is still not available to me to use. All levels of administration in nedbank are basically endorsing this incompetence and no one is will to make sure I have that money. I think I will have to move to another bank as this one was given enough time to restore trust but couldn't.