Send imali

I did a transfer via send imali to myself on the 3rd and fail to understand to why I am unable to with draw the funds I've tried many times and each time I get an error that I have no funds, upon doing a cell phone banking i realise the funds are still there but I can't with draw.... I've had the issue since the 3rd and today. I've contact the call centre and have been advised that there is an communication issue between Nedbank and the ATM of which I've never heard of such and an IM has been logged. Why do we expect hiccups knowing it's month end and ATM are extremely busy? Why have the service,it's suppose to use friendly but today I realised it's far from that. So basically I can not with draw my funds till Nedbank has to resolved there issues of communication because that is not acceptable to customer