Send imali

I am stranded and my friend sent me money via send imali. So I rush to an atm and call the *120*001# number and I get and error. I call the query number that come with the send. Imali sms and I explain the error I am getting and they advise because my like is. Contract line the number will not work. I have to use a prepaid number. My contact has airtime and and bundles however the *120*001# will not work. Why ??? I don't understand. I am stranded here and being refused a service because I have a contract line. So I ask can the funds be reversed. And I am told that we have to wait 7 days for the finds to automatically re secede on their own. Are you for real. This is nedbank customer service. Called *** on 24 February 2015 at 1939. Honestly, seriously. Come on guys. I am stranded here. So disappointing. Lost for words