send'imali

Saturday on the 11/07/2015 I did send'imali transaction from account to my cellphone as I did not have my card with me, the first one was for R400 and I did the whole process of getting the pin but when I got to the atm I couldn't't draw because the available balance is R0,then I decide to do another one for R500 same thing happened...Tuesday 14/07/2015 I called the call center and I was told I must go to the branch.... I went to the bank(festival place - Kempton park) I stood on the Que for 2hrs and I was only attended after 17:00 only to be told they cant help me,i must wait for Friday the money will be reversed back to my account, today it's Friday the 17/7/2015 and my money has not been reversed, I called again the call Centre and they don't seem to have answers for me....mind you for every transaction I pay R10 which I know wont be reversed and funny part when I check my Internet banking it shows transaction was successful...can this be sorted and my money be reversed asap or I will close the account with immediate effect