SEND-IMAILI ISSUES NOT REPORTED TO CLIENTS

I am so disappointed with Nedbank, I did a sendimali for a very important and urgent casue. I got an (auth code x3, Transaction canceled) error which continues to say that the payment may be delayed. I called the Nedbank call center only to be told that this is a nationwide ATM error concerned with sendimali.

Now I want the money back seeing that it is not my problem for sendimali not to work. I was told I can't get my money back. I used the sendimali service as I needed to buy bus tickets so that I can see my ailing mother, how do I go visit my mother if I do not have my money back? What kind of a bank that does not communicate their challenges to their customers in advance so that they can make other arrangements like using banks that are reliable, considerate, competent such as FNB.

The worst part is, the call center agent did not even give me a reference number, also they did not even tell the estimated time to resolve the issue also they could not even tell me how they will give me status feedback. Can I have my money by tomorrow the 17th of April please before I consider moving to another bank?