Self serving bank and not customer serving bank

Nedbank is always extremely efficient when money is transferred from an account and awaits to be reinvested and they contact very quickly to be helpful as to where the money can obtain a better interest. On reaching 60 I went into the bank to see if there were better rates available and they informed me that due to my status there would be zero fees and they were currently around a 100 a month so this was nice. Then they proceeded to tell me that I could have actually qualified for this from age 55 due to the investment on call. I said to the lady that this was slack and that at a hundred a month the bank had cost me over five thousand rand in fees as they were certainly not as pro active as when there was money in the account and she merely shrugged her shoulders, and that for a client who has been there since 1991 - very poor and disgraceful Nedbank as you guys have certainly showed where your first loyalty lies, and needless to say this does very good promotional work for all the new banks springing up - what a disappointment you are :-(.