SEEMS LIKE NEDBANK SUPPORT ********/ ********** NO HELP ARE PROVIDED FROM NRDBANK TO THEIR CLEINTS WHEN ********* USES NEDBANK FIR THEIR **** /***** ACTIVITIES

Good day,

On the 5th of February 2020 i made a deposit of R2,725-00 to NEDBANK account holder (Simunye Poultry PTY ltd) of account nr ***. With reference Number *** using My Reference Walk For Rhino's P81503. For the purchase of 20 x 12 trays of 30 eggs per boxe of fresh eggs. Simunye Poultry PTY ltd website looked legit (https://www.simunyepoultryfarm.co.za/) the invoice he send me as well. This happend around 13:00 when deposit was made to Mr. Charles Mabole's business account Simunye Poultry PTY ltd. An half an hour later i relised that Mr. Charles Mabole have blocked me on Whatsapp and my calls and do not answer to my emails or calls from another nr. I immediately start doing an investigation and relise the address he gave me was for another Poultry Farm. The vat registration nr provided was not registered with SARS as i phoned to confirm i have checked the 2 x business registrations on cipro wich one was not registerd and the other 1 was registerd in someone's elss name. I then phoned NEDBANK at around 14:00 and explained my situation that i was ****ed just now and that the ******* and i are both NEDBANK cleints and if they can be so kind to please revers the EFT that have been made about 1 hour ago from the ******** NEDBANK account to my NEDBANK account i was informed by NEDBANK that this is not possible and that i should go in to my nearest NEDBANK branch to apply for a REQUEST TO RECOVER FUNDS which i will be billd for R394.67 and that its a 50/50 that i will recover or not recover my funds back in to my account and it will take up to 3 business days to receive an answer. I immediately ask to be transfers and speak to someone in the ***** department and i was told i need to apply for the REQUEST TO RECOVER FUNDS at my nearest NEDBANK Branch and i do not have to report it at NEDBANK ***** Department. After frustration i went to NEDBANK Westgate Branch on the 5th of February 2020 only to find out they have no power due to loadshedding and the doors are closed. i went back on the 6 of February 2020 while in the bank we experiance another day wich power went down due to loadshedding. I decided to go to NEDBANK Key West Branch wich on the 7th of February 2020 which they have helped me to do a pay REQUEST TO RECOVER FUNDS. i was informed by the REQUEST TO RECOVER FUNDS DEPARTMENT on the 10 of February and i quote from the email that was send from email address

(***)

With Subject Title

"Nedbank Recall - ***, Amount: R2725.00, ***"

"Dear francois Johan Myburgh

The recall received from you was unsuccessful.

We have received feedback from the beneficiary bank regarding your recall.. Unfortunately your recall was unsuccessful as the beneficiary bank’s client did not provide their bank with consent to debit their account in order for the funds to be recalled.

Kindly utilise contact details provided by the beneficiary bank below, to liaise with the beneficiary directly.

The account has insufficient funds, contact Sibongile Bladi on ***/ ***

Regards The Recalls Team"

The after i recived this email i have notice that the name of the account holder is not Simunye Poultry PTY ltd and belongs to Sibongile Bladi with 2 more new numbers know i have a total of 5 diffrent mobile nrs and that i should contact the person to retrieve the funds after i have nentioned that the guy have blocked me and are refusing to pay back. Thats why i have contacted Both of our banks wich are NEDBANK the ******* and my bank but NEDBANK did not go out of theire why to provide a service or by helping me to retive my funds they help me rather to lose more money.

Im very disappointed in my bank NEDNANK as i do believe that in that hour after relising i have been ****ed and informed NEDBANK immediately of the situation of whats going on. NEDBANK could have recoverd the funds or freezed the account with allert ****/ ***** activities are being done in this account. I do believe that NEDBANK could have done that cause funds was transfer from same bank to same bank via EFT wich where NEDBANK. i could have understand that it could take a while if i did the eft transaction from NEDBANK to any othet bank that it might nit be possible to retive but really NEDBANK transaction was made from NEDBANK TO NEDBANK and you still could not do anything to retrieve an eft from the same bank. I do belived if NEDBANK went out of their way the same day within an hour (60 minutes) apart on the same same day NEDBANK was informed of this ******* my money could have been retrived into my account but NEDBANK decided to refuse to take this matter seriously and did not wanted to go that extra mile for their cleint to assist their cleints. Im truely heart broken disappointed devistated in NEDBANK after i decided to move my account from ABSA to BEDBANK and this is the service i recive with in less than 3 months i start to think i made the wrong choice maybe ABSA was not that bad.

Please let me know how we will be moving forward regarding above mentioned issue complaint and how NEFBANK will assist in the recovery of these funds as i did do the right thing from my side to inform NEDBANK immediately when this happened but NEDBANK decided to look the other way pretending not to know anything or to do something about it.

Kind Regards,

Francois Johann Myburgh