see above

Shocking service from the home insurance department with very very rude call agent under super vision See the response from them when rejecting an Item against a wall which clearly shows they have no idea what's going on First rejection from Joel Mashego the call center agent was its a maintenance issue then it was a policy issue No recording have ever been sent to me on my request nor their report of finding just the text below Yet a qualifies plumber never mentioned any maintenance issue but did report a unit failure as the pump is seal and so is the PC board The complaints Person Jeeva Naidoo was of no help at all cause everyone is waiting for someone else and to date I have still not received my report from Prudence who is apparently not in Joel's department and he does not write the report There arrogance and disgusting manner of speaking to a client who by the way has his insurance up to date not to mention FOGI who is another intermediary and also in the mix So the guy behind the desk has more information apparently than the guy on site who inspected the unit and qualified Anything to get out of their responsibility even though ur insurance is up to date Yes this was done on my other heat ump a few years ago and there was no issue in sorting that out but this is the way NEDBANK HOME INSURANCE now treats its client with wrong phone numbers u also never know who u are speaking to are they from FOGI Digitech or NEDBANK ETC ETC ETC 1 Damage caused by: 1.1 roots or ****s; 1.2 soiling, scratching, tearing, denting or defacing by you or your pets; 1.3 vermin, insects, termites, pests, wild animals, mildew or rot; 1.4 defective workmanship, defective construction, defective materials or defective design; or 1.5 pre-existing conditions.