Second account not working

Good day<br> <br> I have been a customer for Nedbank for a few yeears now and need to say your service is really excellent. I have a query though- I have two accounts under my name. One for my regular transactions (I use everyday) and another for savings.<br> <br> I've never used it but have been saving money up. When I tried to transfer money from my everyday student account to my savings account, it said error. I would really like to make use of that account, and think it just hasn't been activated. Would you mind activating it for me?<br> <br> Also, would you mind getting in touch with me (if needs be) via email instead of phone, so I can provide you with my account number and so on? Thank you. I don't see the need to drive all the way to a Nedbank branch and wait in line seeing as this is not a major problem.<br> <br> Thank you in advance<br> Anje