Scratching my head and wondering why I bother.

I loaded the Nedbank App Suite on my cell phone which worked for awhile and then started to give me problems. I uninstalled the app, reloaded it with no difference. I checked the comments on the app and found that all complaints were refered to email address [Email Removed] <br> <br> I therefore wrote to this address and got a response yesterday. The full content of the response is as follows : \Should you require further assistance please contact our help desk on *** and one of our skilled agents will assist you with this query. ***".<br> <br> I am hoping that someone at Nedbank will be sufficiently embarressed by this public posting to actually respond to me in more detail."""