SCHEDULED CARD REPLACEMENT SERVICE PATHETIC

Nedbank's card replacement service is shockingly poor. My card expired last year (2021). I never got an sms to collect my card. I called to be informed that the card had already been destroyed. After many attempts to get a new card, I was advised to walk into any branch and request a replacement as they do not have cards available at the depo. Which I did. This was in March(2022). Now about 3 months later I get an SMS to collect my card from a branch I did not request it to be sent to. I called, to find out which card this is and why it was sent to the branch in question... and I am informed that if I want to change the branch, I will be charged. WHY????