****s and unknown transaction fees at Nedbank

This month Nedbank has ****med me for a ***** case that had been resolved in October (when I was reimbursed) . On the 23 November 2022 four credit transactions were made and I only noticed that R3319, 99 was missing from my account on Thursday when I wanted to buy something on Nedbank Money. When I called the ***** number I was told to call the admin on Monday/,Tuesday. Yesterday I called the administor said that money was deducted from my account because they discovered that they made a double payment when they reimbursed me. My bank statement proves otherwise because I was paid the exact amount. This morning I discovered that t two transactions were made for MDS M/C Insurance. I haven't swiped or purchased anything because I am broke. Last week I was charged for client service fee. I have only been calling the ***** customer care number and sending DM's to Nedbank via Twitter. Since when do you charge people making an enquiry. The comments that Nedbank is ******** account holders for their own benifit. Fix this now before I change my account.