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I have sent money to my sister cell number on 26th August 2021 around 9am, and after many failed attempts she could not withdraw that money. So I had to give her a cash that I have withdrawn from the atm on 30th August 2021.

- On 31 st August I made a call to Nedbank to let them know of the situation. They told me my sister must phone so that they can help her reset the pin for the mobi money. ( length of the call 7min 22sec). - Today on 03rd August we called together with my sister 1st call was for 30min 17sec with a clueless agent who could not help. 2nd call was for 19min 17sec and the agent told us that my sister cell number does not belong to her than he hanged up the call on me. 3rd call was for 50min 14 sec and again the agent is disputing that the cell number I have sent the money to does not belong to my sister. They asked me all the verification questions to verify my account, I did answer all of them but at the end they still refused to help me reset the mobi money on my sister's phone claiming the phone number does not belong to her. We even told them guys why don't you send us an OTP like you usually do when you want to verify something and they where either rude or would just play dead on the line. After spending more than 100min on the phone with them, they refused to give me back my money by helping me reset the pin from my sister's phone so that we can get back that money. Which kind of bank can **** their very own customers in such a way, day light roberry for my own money. It's quite disappointing for a bank like nedbank. My name is Silent Mukanya my nedbank number is ***and the number I have called your contact Centre from is ***, just go and verify it yourself you will see how these people mistreated me for my own money.