****med by Nedbank

My second time not happy with Nedbank service, this time it is worse, ******** me plus minus R5000. My account was blocked on Friday the 15th of January 2021, I went to a Nedbank branch in Springs the consultant told me she can’t tell why the account was blocked I must go to the branch I opened the account in Mamelodi, she told me the only thing she can see is that I withdrew all my money from the account and I have no knowledge of my money being withdrawn on that Friday since the account was blocked. I don’t understand how the most innovative bank can’t help me when I am in another branch? Since all my money is in that account I can’t even travel to Mamelodi as instructed by the springs consultant, I tried to reach Nedbank via phone calls I was told they can not help me as my account was reported for ***** by Capitec bank so the only person I can speak to is Samantha who is handling my case, I now have a case, from being a Nedbank customer to being a ********* by just entrusting Nedbank to keep my money. I was given Samantha’s email address, I wrote Samantha several times with no reply and I decided to get hold of her on the phone, Samantha told me she knows nothing about such case and she gave me Morwesi’s telephone numbers, I got hold of Morwesi and she told me someone paid for a waist trainer that I’m selling on this account and I did not deliver, I asked for the customer’s numbers so I can clear that because I courier customer’s goods via Aramex and some don’t get their good as they get lost through theft and hijacks of the aramex truck, but I keep an open communication with my customers so I can send new ones or refund, but in this case morwesi could not give the contact details as per company policy, she told me she will call the customer and call me back. She called me back to tell me the customer says I refunded her but she hung up on Morwesi right away when she tried to call again the customer did not answer the phone, so I asked are you going to unblock my account since the customer told you she was refunded? She said no I will await Capitec to tell me to close the case, and I must add I did not like the tone and Selection of words she used to talk to me, she spoke time as if she was talking to a ********, telling me she will block my account, and when I asked if I will get my money that’s in the account that to my knowledge is up to R7000 by now, she said there’s is no money in my account. This means Nedbank ****med me of my money and called me a *******. All I’m asking from Nedbank is my money and they can keep their account, now that I know that I’m not a suitable customer for them, they are the worst bank I have ever banked with, I trusted them with the safekeeping of my money instead they are the one ******** me. I’m glad everything I said here about the calls I made to Nedbank will have recordings that will back it up because I will not rest until I get my hard earned money, I have no money now to pay rent because I trusted Nedbank with my money. How can Nedbank be told how to treat their customers by Capitec?