JN
Jennifer N

1 reviews | Active since Dec 2012

04 Jul 2018, 09:36

****med by Nedbank

I was a Nedbank bond holder for 30 years. I was insured via Nedbank. My insurance was debited to my bond account at the beginning of every year for the next twelwe months.

This year i informed Nedbank that my house was in the process of being sold,they nevertheless still debited by bond account. My house was eventuallly sold and was registered on 16.6.2018 at the deeds office. To date my money has not yet been refunded.

All calls to the call centre went unheeded. i cannot believe that Nedbank would actually ***** clients monies.

I will have no option but to sue Nedbank with costs

0
Replies (2)
Nedbank
Nedbank's reply04 Jul 2018, 09:58
Official

Dear Jennifer ,

We have noted your concerns regarding the bond insurance debit , kindly note that a Resolution Manager will contact you to discuss the matter.

Regards

Client Service Support

JN
Jennifer N's update10 Jul 2018, 13:27
Reviewer Update
Good Day Really sad though. Problem was immediately sorted out and money was refunded with 3 business days. Thank you Nedbank .