****MED AND IGNORED- the case of the disappearing funds and personal banker

On the 6th I noticed amounts between R100-R600 has been disappearing from my account in regular weekly intervals from my account since mid-September and I called the customer care line at Nedbank, 6 different transactions totaling just over R2200 was identified, from two different sources, Google play and a company called K & A Enterprises, the call center agent could not explain how transactions were going through on my account without me being notified of this. However, the agent went on to stop my card, and arrange a replacement, costing me R300. I was requested to fill in paperwork regarding each transaction, that I did and submitted the same day and I was told that this would take approximately 7 days, and within 6 days the first part of the claim was completed and I was refunded. However here we are, 15 days later, and the elusive transactions of K $ A enterprises are still not refunded or explained !!! My agent working on this, a lady named Megan answered me after three emails " still under investigation" and my personal banker seems to be so personal he doesn't even exist! How funds were transacted on my account, no one can tell me, how this got transacted without me being notified at the time no one can tell me, why seven days are 15 days long, no one can tell me, and why a personal banker gets assigned that never actually appears, no one can tell me!!! Nedbank I am NOT IMPRESSED!