PL
Patrick L

1 reviews | Active since Aug 2012

20 Jul 2015, 22:09

**** and ************ running at Nedbank ATM

I was trying to withdraw cash from the Nedbank ATM at the BP Petrol Station, Somerset Road , Cape Town, on Thursday evening 16 July this year. At that time I approached the ATM, I passed another man looking distressed. I asked what was going on and it turned out the man was calling his bank to cancel his card because he suspected a **** was taking place whereby some ****/con artists tried to get his PIN number after rigging the ATM.I am concerned with trying to withdraw money there now. After speaking to the petrol attendants and the manager of the BP store, it seems they are being intimidated by the ********s. Also there is potentially *******ion going on with the security guards and/or local police.<br> <br> The most concerning this is that I had a similar experience several months ago when I reported the same type of **** incident to Nedbank AND BP, but nothing has changed and nothing has been done. <br> <br> This situation is really unacceptable since there are multiple 24 hour security posted there as well as of course 24 hour CCTV. Clearly neither BP or Nedbank or the local security staff are taking adequate steps to address this and look forward to having them addressed immediately.

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Replies (1)
Nedbank
Nedbank's reply21 Jul 2015, 08:28
Official
Hello pinkaponk,

We have taken note of your concerns and an investigation is underway. Thank you for your patience and we will come back to you with feedback shortly.

For your convenience, please note our dedicated complaint channels: ***/ ***


Kind regards

Client Experience Team