SR
Susan R

1 reviews | Active since Aug 2013

10 Apr 2015, 15:02

SAVVY DREAM A NIGHTMARE!!!

Everyone has heard the advert on the radio saying when you open a SAVVY account you get to enter the dream competition. I have tried to dial the number code on the website which does not work, I keep getting kick out! Then you call the Nedbank customer care number to be redirected 7 times only to be cut off!!!! When calling back I am told to sms Dreams to a number which then advises me that I will be charged extra for the sms to enter the competition!!!!! On calling Nedbank to find out how much I will be billed for the sms..... once again \I will put you through to someone who can assist"eventually to be put on hold for 15 minutes so I put down the call.<br> I am ready to cancel the SAVVY account I have just opened because of useless service!!!"""

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Replies (1)
Nedbank
Nedbank's reply10 Apr 2015, 15:22
Official
Hello williamsryan,

We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.

Kind regards

Client Experience Team