Savvy Bundle but no Bundle!

I have a loan account with Nedbank and because I received good service and the Savvy Bundle account looked so appealing I decided to switch banks and app**** online for this account. This was more than 2 weeks ago. I since received various smses saying we cannot complete your application as there is missing info then another saying we are working on your application. Eventually, after I had to follow up more than once I received my cheque cards. Then I had to follow up some more on the credit card application. Eventually yesterday I received a sms to say sorry we cannot assist you. I had to call to find out why. The Nedbank representative said it is due to a low credit score. This account gets advertised as a quick application and an all in one bundle, how can you give me the cheque account, stating it is a bundle account, and then the credit card does not get approved? Should you not check all of the background info before issuing the cheque card? I do not want the cheque account if it is not all inclusive. I have not even attempted the overdraft application after the credit card was such a nightmare! Please can someone call me to assist with closing the cheque account.