Saswitch

On the 22nd of Feb 2022 I went to withdraw cash at the ATM using the send imali voucher which I have sent to myself via the Chips app, while I was at the ATM doing the transaction punched the voucher number and PIN the machine said please wait for your money and no money came out than the machine said technical error. I then went to try the next machine and it said the voucher number has been used. I then went inside the branch (gateway branch) and reported the matter they said I should feel a saswitch form which I did and was told my money will be back in my account in 3 working days. I waited until 2 weeks came by and I went to the bank again to inform them that my money was never returned came to my surprise that they tell me it back to my chips app account should I also mention that no 1 have ever called with feedback during the waiting of 2 weeks, anyways they said they will investigate again no calls or feedback was given tow until I went to the bank again they said they require the statement of account which I sent to them but I until now nothing has been done. It a month now and I'm still waiting what makes me angry and frustrated is the fact that nobody is contacting me and nothing is being done about this matter. All I want is my money back nothing more nothing less. The service which I receive is terrible if they dont know what to do they should say so not making me run around like a headless chicken.