Sassa Card Swallowed by Nedbank ATM - a migraine later .... just had to report this on Hello Peter

I was just at the Nedbank ATM (#W616) in Greymont to draw my mothers pension. The ATM swallowed the SASSA Card and never gave the money. I called the number on the ATM *** and was greeted by a Nobuntu..I asked if it was possible to get the card back from ATM without having to go through the whole cancellation process considering that it was a SASSA card, she politely said it was not achievable and that i should call SASSA.. I then asked to speak to a manager , she kept me on the line 16min 17 secs trying to liaise with a manager on Skype(not sure if it was the network or poor typing skills) on the 17th minute , she asked my number to get the manager to call me back . The manager Thulile Mapahumlo then phoned me back and i explained to her that i would prefer to get the card out of the ATM instead of sending my pensioner mother to the SASSA Office during a time of Coronavirus. She said she is unable to help and i told her that few years back when one of my cards was swallowed at an FNB ATM, they were able to give back my card the very next day when they opened the machine. I asked her to provide me with the ATM departments number and she said there is no department like that ...shocked by her statement but also not shocked ...could be why their ATMs are never serviced and swallowing cards (needless to say the shop owner and another client trying to use the ATM said that this machine always swallows cards " in an effort to really help my mom i asked "how can i report the ATM" she then said she will log a call with the controller for the ATM ..i then asked for the controllers number and she said no she cant give it but can report the ATM for me....My guess... it was probably never reported ..so let me take this opportunity to report ATM #W616 Greymont Shopping Centre (Cards are swallowed all the time)The best part (thought i was on a Leon Schuster) movie , was when i said to her since it is a Sassa card i am sure they can make an exception and just remove the card for me the next day. She said that Nedbank only removes Nedbank cards from the ATM and not the other cards. WOW! This made me wonder ....is that the reason why this ATM is jamming ....too many foreign cards piling up ! I am so happy that it was me going to draw my mother's pension , i have a phone ...could call , I have a car.... could just jump in an drive home. BUT what if this happened to a gogo , who thought she will draw her money go to the Shoprite to get some food stuff in the centre and then take a taxi home. Imagine the distraught for this gogo , no money , no phone and no way to get home. Everything in South Africa is difficult having a bank that adds to that weight is so disappointing. Nedbank inconvenienced my mom ...they should be the ones trying to make things right ..not make me spend so many minutes on the phone with no solution....I am very certain that Nedbank has an ATM division that sits in the Constantia Kloof building, that can liaise with SBV around matters like these....since they should be living up to their slogan "making things happen" but clearly not the case for my mom today....stupidly i opted for the atm closer to the shop where my daughter was in ...if only i knew i would have gone to the FNB ATM where if this happened they would have lived up to their slogan and asked "How can we help" and certainly make things happen . Oh and Thulile and Nobuntu ..you forgot a cardinal rule today...not one of you even apologized for the inconvenience caused ...in this time of Covid- we were all reminded of how important a customer is...dont ever forget that ...many are sitting without jobs today!