Same amount charged twice and no reaction to complaint

<p>One of the premium credit card transactions was debited twice on the latest statement (account number ********** ********** 63).</p> <p>After sending all required documentation to the dispute centre one week ago, only a standard email was received confirming the receipt. Since no further reaction or credit of the mistakenly taken amount.</p> <p>This not existing service is pathetic, especially when looking at the annual fees charges for a premium credit card. One should think about if Nedbank is the right provider...</p>