Salary Switch Disatser, Imcompetent Staff @Nedbank Mall @Reds

Over a week ago I walked into the Nedbank Mall @Reds to open a bank account as I was starting a new job on the 1st of November, with my ID and proof and residence on hand, I asked the person who assisted me if she won't need the documents on hand to open the account and she used my ID and asked a few questions and proceeded to assist me to open the bank account. In November on the online chat with Nedbank, I asked them what documents do they need from me because it seems like my account is locked, and the online chat person didn't mention anything. When I finally get my salary paid into the Nedbank account, I can't access the same funds because my account needs to be FICA'ed?? How SWAY? when were all my documents where on hand when I opened the account? I have been calling the Nedbank office since 6 am and they've all hung up on me. The complaints person even told me that it's not her fault that I am in this situation, stranded with no access to my own hard-earned money! The branch at Mall at Reds just doesn't care, they are running a mickey mouse branch that just doesn't care about consumers, now Nedbank is sitting with my salary and they refuse to give me access to it. Disgraceful bank. I don't know why you are still in business, if you are not going to be innovative and hire staff that actually are passionate about helping people, you are just hiring hungry people who don't care about customer needs. Disgraceful to say the least. Disgusting. The worst service I've ever received!