Sad State

<p>I had one name removed from my ID and I took my new ID card to the branch to have my details updated. The bank cards are also about to expire and I thought timing was perfect but now whoever helped me didnt change the details on the card system, meaning I must again waste my time and money to go back to the branch. This is the second story.</p> <p>The first story was given to me when I called the card division from the branch is that I needed to first accept the cards with old details and only then request new cards with new details, this was going to save me replacement card fee I was told.</p> <p>Then someone called saying they were from card division and arranging for cards delivery and she gave me the option to get the cards delived for free, oh, she also said because I had updated my details already, the new cards will have updated details. This is the first story.</p> <p>Then today I get anothr call, from the second story teller that I need to go back to the branch plus there is a charge for cards to be delivered at my home, third story. Eish. </p>