Sad Service

Went into the bank to determine why the bank charges on my current account is so high (ranging from R550 - R850 p.m). A few conflicting statements from the various employees I was sent to, including the Manager concluded in me being told that I should know what I signed up for and that this package had been discontinued in April 2020, hence my pricey fees??? Needless to say, at least I’ll now be saving about R600 per month (and apparently it takes a month to effect these changes), but any chance of reimbur*****t was met with an “absolutely not”. Needless to say I give myself a pat on the back for remaining polite and advised the manager that retention is key and the bank should make more of an effort to treat customers with a bit more sensitivity, both new and existing clients like myself who have banked with Nedbank for almost 30 years. Sad.