WW
Wayne W

1 reviews | Active since Feb 2016

10 Aug 2016, 22:40

Sad excuse for an "International" bank

<p>I am currently traveling abroad and will be for the next 6 months. All my banking has therefore to be carried out through the internet facility. When I tried to add a new beneficiary it times out (Due to telecom issues) and my profile has been locked.</p> <p> </p> <p>I have a relative in Johannesburg with full power of attorney on my accounts, and she has been told she cannot get the profile suspension lifted. I have to be there in person....</p> <p> </p> <p>Only a bank with a limited view can't see the problems with that.</p> <p> </p> <p>So it’s either close the account ad transfer the money to another bank (through my relative) or be stuck abroad with no money and no access to the money.</p>

0
Replies (1)
Nedbank
Nedbank's reply11 Aug 2016, 06:24
Official

Dear Wayne,

Your concerns have been noted and a resolution manager will contact you to discuss the way forward.

Kind regards

Client Experience Team