SAA Voyager and Nedbank- *****ing clients of miles???

I have been trying since mid September to get assistance with allocation of miles and spend on my Voyager credit card which to date has not been resolved. The transaction was concluded on 13/09 and to date, 04/11, nothing has been allocated yet. Despite numerous calls and emails, the matter just goes unattended. I feel like Voyager and Nedbank have a plan to rob clients of miles and spend especially on larger valued transactions. I would expect some kind of traction from hereon.