Ruthless and worthless banking system of Nedbank their robots which the call automated system is ruining My Life now

Hello the world I'm South Africa what I will be talking about is one of our major Bank called Nedbank this is what this bank does to it's clients, by the way I'm EDWARD GUMEDE I pay this bank religiously and I have two credit cards, a check account and a car finance with this Back which I paid over 3-4 years with this bank. Now I go and apply for for Credit I get declined 2-3 times when I asked this outlets I've app**** to for a reason they just said to me you didn't meat our minimum criteria I. After failing I checked my credit reports and I found out my own bank say that I'm in arrears so called them from 20/03/2020 so then I told the manager that time of Tshepiso Mashego that I need to talk with the manager of their Authorized Senders with their Banking terms back office so that we can solve this problem . To my surprise was told by the both of them manager and the consulted told me that I'm looking for a statement that shows that I don't owe so that I can go query it the Berries and wait 21 working days because the can only update the berries after I paid off my account and they dropped the phone on me Reff: ***5. On the 23/03/2020 the lady by the name of Denie Theunia logged an incomplete query again after she said by that time I called the was no call-centre manager which was 8:05am she'll come at 9:30am fine I said I'll call by 10:00am of which I did and that is were I found out that she logged a wrong query and was promised by that consulted I found at time that she had sent here an email to call me I said fine. I waited for her call till 26/03/2020 when found a team leader by the name of Portia Manqina Reff:***5 she escalated every thing to the relevant department who's manager is Lucill Kotze who never called to date my country is on lock down and this bank makes sure that I can't access credit in this lock down as many South African will be getting half salaries , truth is this our credit berries are working was talking to them today and the told me they didn't get any instruction from Nedbank to update my profile. My sadness in this matter is that I am up to date with all of my accounts and even after paying even extra that they should change my debit order date to the 02/05/2020 this bank is still ruthless together with its management to not remove my name from all berries and up date them,even after I paid one month ahead for their mistake so that they change my debit or date to prevent their own mistake. The waste thing is that I went to them to request financial aid at this time they refuse to help me saying I'm not handling one of their account well which is a personal loan which up to date and their consultant say yes my everything is in order at Nedbank yet his system picks up the berrue mistake they have **** Reff:*** . This Lucill Kotze didn't call till now yet our President and the entire South African Government say people should go bank at this time to their banks for help if they couldn't help me not owing Nedbank how much more about those who owe them I feel for our President who's putting his hope on a ruthless and worthless banking system of Nedbank maybe other banks are fine. For content verification cell number ***