Run from Nedbank while you can

I reported a ***** case to Nedbank mid August2025.I was de*****e with almost R29 000.They informed me the investigation will take between 6 and 9 weeks and froze my account. No communication or updates was received from Nedbank till I contacted them early in November 2025.That is almost another four weeks after the maximum time frame of 9 weeks. It also took me numerous calls to eventually. managed to get hold of a manger in the ***** department. The investigation was completed early December 2025. They however decided however as a gesture of goodwill to refund me insulting amount of just over R6000. As if that was not already upsetting I couldn't get access to the money since I had an overdraft on my account and it was overdrawn. My account was frozen because of a decision taken by Nedbank.So I didn't have access to my account for almost months. They want me now to pay back the overdraft plus interest.Should my account not be frozen based on their protocol I could have maintained my overdraft account..Moreover if the so called investigation was done within their turnaround time as promised. No emphaty no understanding and hold me reasonable for their pathetic messed up service.