Ruined Christmas

<p>On the 13th October I was involved in an armed ******* where I was tortured to get my pin numbers for bank and credit card and relatively large sums of money was ****** from me. I went to Hartbee****rt Nedbank on the 14th October and filled in all the various documentation required to reverse the transacations. I was told it could take up to 45 working days to resolve this issue. Yesterday 20th December I went back to the Hartbee****rt Nedbank to enquire what was happening as the 45 days had expired. After many phone calls I was told by Nedbank staff that the ***** department had never received my documentation and it was "lost". I was told that the lady that helped me on the 13th October was on leave so they did not know where the copies where. What a useless system!! if she died would all her work be lost? I had to come back today 21st December to Hartbee****rt Nedbank and refill in all the forms. I was then told I would wait another 45 working working days!!! I cannot believe that a bank of Nedbank size can be so pathetic in dealing with a customers issues. Time to move to another bank that has at least a decent filing system in place. Thanks for trashing my Christmas Nedban****</p>