ruined a perfectly good valentine

on the 9 of February 2016 I placed and order online for a valentines gift for my girlfriend from netflorist using my greenback points. I work in cape town and my girlfriend lives in Durban. the gift was not delivered on the specified date which then caused an already lonely day for my girlfriend to become even more lonely because she did not receive the surprise which I had ordered for her.besides the receipt which clearly shows a delivery date I had no other response from the bank or netflorist. I tried getting hold of the bank and netflorist on the14.02.2016 to find out what the delay was but could not get through to anyone.on the 15.02.2016 I eventually got hold of the bank and spoke to a pleasant consultant by the name of Khumari. I told her my problem she apologised and said she would work on it to get me a response asap. by mid day she got back to me to assure me that something is being done to assist me. on the morning of 16.02.2016 I got a call from a manager in Khumaris department stating that he too is sorry and will also do all he can to help. we then went through my problem again (keeping in mind this is 2 days later). I explained to him what confusion this situation