RS
RAY S

1 reviews | Active since Oct 2012

22 Dec 2015, 15:54

RUDE TELLER

Our company has banked with Nedbank Clearwater since the branch was opened. Service was never its strong point but it has now deteriorated to a point where it is really bad.<br> Today I went to the Bulk Teller (Lorraine) for change. When she saw that I needed R2.00 coins (amongst others|) she simply returned the notes and said she has no R2.00 coins. When she finished with the other change I asked her if she meant that the bank itself has no R2.00 coins. She then took the notes back and left the cubicle only to return and \plonk"the notes down and said \""you can back tomorrow\"".<br> I realise that things can go wrong and a branch may run out of coins"

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Replies (1)
Nedbank
Nedbank's reply23 Dec 2015, 08:09
Official
Hello RAY STEENSMA,

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards
Client Experience Team