Rude staff member

I called collections and spoke to Nash Naidoo, who was extremely rude and asked me a lot of questions which ended up sounding like he did not know what he was doing. I know and understand the difference between security questions and a person asking question because he is stuck. That man was confused, agitated and arrogant.<br> <br> He then rudely asked me, if he is not supposed to ask me questions, then transferred me to another consultant before giving me the information I required. I had to start from scratch and wait in the line for quite some time before I could get assistance. Even then, my problem was still not resolved.<br> <br> After this, I am never doing business with this bank and lastly train your staff properly. Its the least that you can do for people that supports this company.