Rude service from Yolanda Govender Nedbank Contact Centre

Called the contact Centre and requested to be assisted to know if i met the minimum spend requirement on my platinum credit card in order to have access to the airport lounge at the end of April. Spoke to Yolanda Govender in the American Express card division. Told her what I needed to know, she told me her system was not working to check, so I requested to be called back, she asked my travel dates, when I said end of April, her reply was you have enough time till then so you can call back, I explained that to get through from reception to relevant departments is not good. She then changed her story and told me afterwards that I am through to the incorrect department as I don't have a American Express credit card which I do and then she started to sell me her departments product which is R515 per month. I elaborated in not interested in purchasing another product and then she said she will transfer my call again. When I said the service at Nedbank is useless, she rep**** rudely a few times and said OK yes. I further said i was going to lay a complaint and she again said yes ok. I am still waiting for her manager by the name of Devin to call me back. I can't believe these are the types of consultants representing a prominent bank.