Rude operator at call centre
<p>Phoned the call centre ********** 111 at 14h13 and was put through to an operator regarding being overdrawn , told him the money would be in tonight as we are waiting for salary to be paid and all he could say was he is returning debit orders because i need to get a proof of payment .</p> <p>How can I do that when I dont have proof yet .</p> <p>I have been banking with Nedbank for 30 years and its disgusting .</p> <p>This Gentleman thinks he owns Nedbank and he is in control of my credits limit .</p> <p>If this is the case then why do I have to go into a bank? </p> <p>Then tried to get hold of Nedbank Sunward park and there telephones just dont work , Phoned the same number again and the head office cant get through to them , I ask them to leave a message with my so called personal banker and guess what , I am still waiting .</p> <p>in stead of spending so much time spending our money on tickets for us to take at the bank and wait for a computer to call our names , maybe forget all that stuff and care about your customers .</p> <p> </p>
Dear John,
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
Dear John,
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
