1 reviews | Active since Oct 2016

03 Oct 2016, 16:29

Rude operator at call centre

<p>Phoned the call centre ********** 111 at 14h13 and was put through to an operator regarding being overdrawn , told him the money would be in tonight as we are waiting for salary to be paid and all he could say was he is returning debit orders because i need to get a proof of payment .</p> <p>How can I do that when I dont have proof yet .</p> <p>I have been banking with Nedbank for 30 years and its disgusting .</p> <p>This Gentleman thinks he owns Nedbank and he is in control of my credits limit .</p> <p>If this is the case then why do I have to go into a bank? </p> <p>Then tried to get hold of Nedbank Sunward park and there telephones just dont work , Phoned the same number again and the head office cant get through to them , I ask them to leave a message with my so called personal banker and guess what , I am still waiting .</p> <p>in stead of spending so much time spending our money on tickets for us to take at the bank and wait for a computer to call our names , maybe forget all that stuff and care about your customers .</p> <p> </p>

0
Replies (1)
Nedbank
Nedbank's reply04 Oct 2016, 10:27
Official

Dear John,

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team