RUDE EMPLOYEE AT NEDBANK VAAL MALL

We went to Nedbank Vaal Mall on 28/2/2023 to print statements at the Self service machine, which then had a paper jam and my statement was then stuck inside the machine. The bank just closed a few minutes ago and the security guard (Joseph) was still at the door. We tried to ask him for help as we did not want to leave confidential documents in the machine for anyone to see. He refused to open the door and was extremely rude and we had to shout to explain what happened. We left with the documents inside the machine, and are extremely upset with the rude behavior of Nedbank's Employees. We only wanted to ask him if it was safe to leave the documents in the machine, but he completely ignored us and refused to even listen to us. We realize the bank was already closed, and tried to explain that we did not want to go inside, and just wanted to ask a question.