Rude , Disrespectful & Inexcusable Service

I am currently winding up my late Dad's estate. Letter of Executorship was issued. Capitec is stated on the Executors letter, this was his main account. I went to Nedbank Flora on the 19th , explained to Aletta my story. She told me that they cannot assist me, I have to go back the Masters court and tell them to list Nedbank on the Executors Letter .She was extremely rude , bending and tying her shoes while talking to me . NO COMPASSION. She embarrassed me - talking loud so that everyone can hear!! I decided to leave.<br> On the 20th, spoke to Fadia , told me to come with the necessary doc's ,Nedbank will assist. Aletta refused once again. Spoke to the Manager Busi Thusi , told me that \this Executors Letter restricts me because it has Capitec on it & it should have their name on as well ".I can't believe that Nedbank Flora front Staff is so Unprofessional and RUDE . This was just for an enquiry for an 84 year old!<br> Cant understand why FNB and ABSA could help ."""