Rude contact centre agent

I just spoke to Ntombifuthi Mkhwa**** from the private banking call centre. She told me that I had to update my address on the app to get my cards delivered to work. I told her I’ve never had to update it before and yet I’ve received them at work in the past. I asked if this was a new rule and she said no. she kept telling me to update my address before rudely saying, “Ma’am, update your address on the app.” Getting her to explain the courier service would handle the address issue was like pulling teeth! She eventually shared this information with me after repeatedly asking why I had to update my address on my app. I’m disappointed as my personal private banker hasn’t reached out to me EVER and the call centre was my last hope. Seriously considering changing banks.