Rude consultants and not helpful

I went to Witbank branch at the mall on Saturday 26th of September to find out about my business cards if they arrived, the consultant was rude not willing to help. She told me my cards are in Middelburg, alright I asked her to help me sort out the bank online issue since we had a problem last, and we can not make payments due to the logging details. She was still not eager to help, calling other consultants that I am persistent, yes I was because she was not explaining nothing and not helpful at all. I went to the Middelburg branch which they told me why didn't the consultant tell me that the cards have been destroyed because I took long to fetch. I told him I never received no sms. So the guy at the Middelburg branch helped me to reapply and changed my contact details because they were sending it to my old number. To my surprised when I app**** for the business cards I put in my resent number. The guy at the Middelburg branch was surprised why the lady in Witbank didn't reapply for me sending to Middelburg. The Nedbank Witbank Branch at the mall, the consultants are rude mostly the ladies and not helpful, not patient and creating a bad name for Nedbank.