Rude consultant again at Nedbank

<p>Hi,</p> <p> </p> <p>Today I was at the nedbank branch in Protea Gardens, Soweto.The consultant Simphiwe Thanda kept shouting at me because I did not hear when the intercom called my ticket number,I could not hear as it was raining and the roof/cealing at the mall is noisy and its destructive for someone who has a hearing problem like myself.</p> <p>The time was 15:10 and the kept shouting that She called me three time and was bulliying me with the other customer.She told me She wont assist me and I will have to ba attended after the Lady She was bullying me with.When I told her I will report her,she showed me her manager n told me I can do so immediately.The manager didn't try to intervene She just printed her papers and failed to discipline her Employee.This is not the first time I am experiencing bad customer service at Nedbank,I am starting to doubt that the 'how can we help you' logo applies at Nedbank.What makes me sad is that if Nedbank doesn't cater for diasable people then they must advertise that!!!</p>