LM
Lebogang M

1 reviews | Active since Nov 2016

25 May 2017, 12:17

Rude consultant

<p>I went to nedbank Polokwane landros mare to try and open a business account. I was "assisted" by Adelaide. </p> <p> </p> <p>I asked what the requirements are for opening a business account. She told me usual fica and R500.</p> <p>I then tried to ask her about an account that I saw on your website. To which she responded that she wasn't a website and she's telling me that those are the requirements if I want to open an account.</p> <p>I tried to show her what I was talking about by pulling out my cellphone and showing her but once again said she's not a website, then said I should come back only when I have the fica and R500. It' s about how she said it, she was rude and dismissive</p>

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Replies (3)
Nedbank
Nedbank's reply25 May 2017, 13:28
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

LM
Lebogang M's update25 May 2017, 21:28
Reviewer Update

I received a call from nedbank call center and they have resolved my issue. Nicolas Govender was the agent I spoke to, he was very attentive and ensured that the matter is resolved within a day. He made follow up calls and gave updates throughout the entire process.

Excellent service from Nicolas Govender

Nedbank
Nedbank's reply26 May 2017, 08:15
Official

Thank you for the positive feedback and for allowing us to Make Things Happen.

Kind regards

Client Experience Team.