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Thalukanyo T

1 reviews | Active since Apr 2017

03 Apr 2017, 17:06

Rude consultant

<p>Hi</p> <p>I just phoned Nedbank card devision and i asked to be transferred to Debt review,I explained my story to a consultant and she said she is transferring me to personal loan department.A male consultant picked up my call and he was so rude and didn't even give me a chance to talk and when I asked for a reference number for this call he transfers me to the debt review department again and i was holding for more than 20minutes until I ended the call.</p> <p> </p> <p>I am really disappointed by Nedbank service.</p>

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Replies (1)
Nedbank
Nedbank's reply04 Apr 2017, 08:18
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team