Rude Call Centre Agents

My account was overdrawn and i could not find any logical explanation as to why that was the case. After numerous calls where i was subjected to rude call center operators for days and also their card dispute center where they were very dismissive, when i though all hope was lost i dealt with a gentleman called Creswill Brown who took it upon him to get me assistance. The matter was dealt with thanks to his intervention and i am grateful to him. Nedbank needs to invest in customer relations training ASAP.